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Earlier reports

Access our earlier reports and gain a detailed understanding and awareness of findings from our industries and the challenges facing them.

The chef shortage: A solvable crisis?

Our report combines new and existing data with views from key industry stakeholders to discuss the extent, cause and impact of the shortage.

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The performance & talent management revolution

Our report explores how UK hospitality & tourism businesses are addressing the growing challenge of how to increase their productivity and performance in order to stay competitive.

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Customer service stats you can't afford to ignore

Today’s successful businesses are ones that embed the customer-focussed gene into everything that they do and filter it through all parts of their business.

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