The performance and talent revolution: Driving performance in hospitality and tourism’ is based on interviews with 40 major UK brands in the sector and explores how businesses are addressing the growing challenge of how to increase their productivity and performance in order to stay competitive – amid a perfect storm of rising costs, increasing recruitment difficulties and changing employee attitudes, compounded by the uncertainty around Brexit.

Rich in data, quotes and insightful approaches, the report gives reason for optimism and provides much food for thought and discussion.