WorldHost 2020 - Building consumer confidence beyond Covid-19

Help keep your customers and colleagues feel safe beyond Covid-19 and drive consumer confidence in your business with our WorldHost 2020 e-learning programme.

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Covid-19 support for the hospitality & tourism industry

We're supporting the hospitality and tourism sector globally to rebuild a workforce with the critical skills required post COVID-19, helping businesses to bounce back and rebuild consumer confidence.

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Support in response to Covid-19

Insights

Our live research provides intelligence from those at the forefront of dealing with skills and workforce challenges and identifies the impact of Covid-19 and strategies to prepare for the recovery.

Examining the industry across multiple nations, the results of our insights will feed directly into strategic skills recovery plans, as well as providing critical intelligence to governments on the support and measures that are required for businesses to not just survive, but to prosper long term.

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Business readiness solutions

We’re working in collaboration with employers and partners during this time of intense change to develop a series of practical, responsive solutions that recognise and deliver on the critical skills for the future.

Spearheaded by our ‘WorldHost 2020’ solution, we’re supporting the industry to rebuild with a skilled workforce that keeps customers and colleagues safe post Covid-19, driving consumer confidence in the sector.

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Latest news

ABTA LifeLine partners with People 1st International to help redeploy travel sector staff

ABTA LifeLine has partnered with People 1st International to help people in the travel sector whose careers have been impacted by Covid-19 transfer their skills to other sectors.

07/08/2020

Employers confirm scale of Covid-19 impact on staff: employers invest in skills-led approach to restore confidence

In a new research report launched today by People 1^st International, Covid-19: The impact on skills in hospitality, retail, travel and aviation based on feedback from over 500 employers across these sectors, three quarters of employers (74.5%) report that staff are feeling anxious and stressed, with their mental and physical wellbeing affected. In a bid to restore consumer confidence and get their people up and running as they prepare to re-open, employers are taking a skills-led approach to both managing the transition back to work as well as being ready for customers.

12/06/2020

People 1st International launches new WorldHost 2020 e-learning solution to keep customers safe post Covid-19

On Monday 8 June, People 1st International is launching WorldHost 2020, a bite-sized e-learning module which extends the globally recognised WorldHost customer service programme, to help businesses to maintain a positive reputation and increase customer confidence post Covid-19.

08/06/2020

Consumer confidence and health & safety – the keys to the return

As European countries continue to announce the re-opening of shops, restaurants, bars and many leisure activities, new research commissioned by People 1st International provides encouraging signs that customers in the UK are ready to return if the correct measures for health and safety are in place. The findings also highlight that the younger generation will be a driving force when it comes to kick-starting the retail, leisure and visitor economies.

01/06/2020

Shining a light on the colleges developing the future talent pipeline for hospitality

As the government recently set out plans to transform the training and skills system, backed by continued investment in college buildings and facilities, colleges are taking centre focus again this week with the #CollegesWeek campaign celebrating the all the great things that colleges do to support people, grow industries and communities.

Andy Doyle

20/10/2020

The Lifetime Skills Guarantee: Three factors for success

The Lifetime Skills Guarantee provides a strong signal that learning and development is the way to progress, but what's needed to make it a success? Our UK Director Sandra Kelly shares her views in this article for FE News.

Sandra Kelly

13/10/2020

Building back with a skilled hospitality & tourism workforce

Over 40,000 jobs are at risk across the hospitality & tourism industry in Northern Ireland. In this opinion piece for Hospitality Review NI our Northern Ireland Director & Project Director for the Hospitality & Tourism Skills network, Roisin McKee highlights the support packages available to help businesses retain talent through this difficult time & develop the skills needed for the future.

Roisin McKee

06/10/2020

Why looking after our people is more critical now than ever

Employers across the industry are confronting a stark reality never faced before. With up to one million jobs at risk of redundancy across the industry if furlough is not extended, today’s challenges are unparalleled, leaving many feeling powerless. In this blog for Scottish Tourism Alliance we explore the extraordinary set of transferable skills those working in hospitality and tourism hold.