Supporting businesses to build, develop and retain skilled workforces

We’re a trusted partner to employers, industry bodies, skills organisations, donor funders, NGOs, investment banks and governments, with over 50 years’ experience in skills development and technical vocational education and training.

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What we can help you with

Workforce insights

Our deep insights into the current and future skills needs are fostered out of the strong relationships we hold with industry to give us real-time intelligence into the workforce disruptions and challenges, innovative approaches and practical solutions industry needs.

Enabling collaboration

We bring together industry, associations, national stakeholders and governments with a passion for skills development to work collaboratively to identify the skills priorities for the sector and create industry-endorsed strategies that develop skilled and valued workforces. The connections we forge between employers and education help align skills to businesses' needs, ensuring an excellent source of future talent.

Skills standards development

We are at the forefront of developing apprenticeship, professional and occupational standards,working with employers to define the skills, knowledge and behaviours needed for today’s workforce. Uniquely, we also support industry in maintaining the ongoing quality of standardsand apprenticeships through robust quality assurance models.

Expert consultancy

Our team of expert international consultants support countries with a true thirst for professional development, who are passionate about helping young people, challenging social and gender exclusion, addressing the barriers to work and supporting continuous professional development of the existing workforce. We specialise in developing Technical & Vocational Education Training(TVET) strategies, helping to set out the strategic direction of skills development at an industry, local, regional or national level.

Practical, responsive solutions

As the industry expert in skills, we offer a wide range of support and sustainable, practical solutions that are developed in collaboration with employers to help businesses maximise the potential of their workforce. Our products and services, such as our WorldHost programme,career pathway tool and suite of training and assessment services are trusted by organisations globally to deliver results through an innovative, human and transformative approach.

Latest news

New WorldHost programme set to transform skills of customer service supervisors

A new programme has been introduced as part of the globally recognised WorldHost suite of customer service training to develop the skills of customer service supervisors and support businesses in achieving customer service excellence.

06/10/2021

New occupational standards for travel prepare workforce for changed environment beyond Covid-19

As the travel industry adapts its operations as it enters recovery mode, employers have led a full review of occupational standards to reflect current and emerging practices, helping to secure a resilient post pandemic workforce.

17/09/2021

‘Our Hospitality and Tourism Commitment’ launches to help secure future talent and show that industry is changing for the better

A new employer commitment has been launched in Northern Ireland today by leading hospitality and tourism operators in an endeavour to change the wider perception of the sector and commit industry to work together and become an ‘employer of choice’, providing good quality training, work-life balance and support to their people.

13/09/2021

WorldHost recognition programme reopens for applications and introduces a new Charter for customer service excellence

The WorldHost recognition programme for businesses and destinations wishing to demonstrate their commitment to customer service has reopened for applications, and with it unveiled a new customer service excellence charter.

05/09/2021

Creating a customer service culture

Now more than ever customer impact is a critical part of business decisions. And in a strong service culture, everyone understands what customers need, and what they value.To create a service culture, customer service needs to be interwoven into every aspect of the business. So what are the top 5 principles to achieve this?

Mark Smith

05/10/2021

A change for the better? L&D professionals reflect on the last 18 months

In our latest peice for Training Journal, our expert trainer and curriculum writer, Mark Smith shares a recap of post-Covid learning and insights from training and development professionals we've been working with, as well as feedback from our network on some of the key issues.

Mark Smith

07/09/2021

How a creative partnership is improving entrepreneurship in Uzbekistan’s creative, cultural and tourism sector

Over the last three years, an innovative partnership between tourism industry TVET experts from the UK and a local tourism university in Uzbekistan has transformed the outlook for enterprise skills in Uzbekistan’s creative, cultural and tourism sector.

Kate Tetley

18/08/2021

Why new skills strategies are a top priority for a sustainable workforce

With the Covid-19 recovery revealing a lack of relevant skills in an environment of even more complex business needs and emerging challenges, there is a need to prioritise skills for the future. In this piece for FE News we explore the importance of professionalising the hospitality industry to strengthen attraction into the industry and drive retention of talent at every level.

Sandra Kelly

02/08/2021