ABTA LifeLine partners with People 1st International to help redeploy travel sector staff

ABTA LifeLine has partnered with People 1st International to help people in the travel sector whose careers have been impacted by Covid-19 transfer their skills to other sectors.

Employers confirm scale of Covid-19 impact on staff: employers invest in skills-led approach to restore confidence

In a new research report launched today by People 1^st International, Covid-19: The impact on skills in hospitality, retail, travel and aviation based on feedback from over 500 employers across these sectors, three quarters of employers (74.5%) report that staff are feeling anxious and stressed, with their mental and physical wellbeing affected. In a bid to restore consumer confidence and get their people up and running as they prepare to re-open, employers are taking a skills-led approach to both managing the transition back to work as well as being ready for customers.

People 1st International launches new WorldHost 2020 e-learning solution to keep customers safe post Covid-19

On Monday 8 June, People 1st International is launching WorldHost 2020, a bite-sized e-learning module which extends the globally recognised WorldHost customer service programme, to help businesses to maintain a positive reputation and increase customer confidence post Covid-19.

Consumer confidence and health & safety – the keys to the return

As European countries continue to announce the re-opening of shops, restaurants, bars and many leisure activities, new research commissioned by People 1st International provides encouraging signs that customers in the UK are ready to return if the correct measures for health and safety are in place.  The findings also highlight that the younger generation will be a driving force when it comes to kick-starting the retail, leisure and visitor economies.

Real people: How experience and skills empowered me to look elsewhere

COVID-19 has forced many out of work and into thinking ‘what now?’.  Finding something meaningful that not only pays the bills but also builds upon existing skills might seem impossible in the current climate.  But it’s important to remember and take stock, having experience in one role or industry, doesn’t have to confine us. It can make us stronger. 

Navigating turbulent times – travel sector embraces resilience

The unexpected news that tourists arriving from Spain will have to self-quarantine on their return to the UK, coupled with growing question marks about travel to other European destinations, highlights the precarious and uncertain environment that the travel sector is currently grappling with.

Now more than ever, leaders in the travel sector need both resilience and clear-headed thinking. But it’s not always easy to take a strategic, longer term approach whilst at the same time fire-fighting yet another crisis.

Top 10 factors your staff should be trained in to keep customers & colleagues safe beyond Covid-19

As the government announces face masks are to become mandatory in shops across England we are further reminded of the importance of everyone’s role in minimising risk to help keep each other safe.  So what are the key aspects your staff should be trained in for you to be confident they’re empowered to keep customers and colleagues protected?

Staff development is key to a successful return

In recent weeks I have had a number of conversations with travel firms who sit on our Travel Skills & Quality Board regarding staff training and development. Their feedback offers a valuable insight into how training has been used constructively in this period, the issues they have had to address as well as the skills required to help businesses thrive in a post-Covid landscape.