WorldHost 2020 - Building consumer confidence beyond Covid-19

Help keep your customers and colleagues feel safe beyond Covid-19 and drive consumer confidence in your business with our WorldHost 2020 e-learning programme.

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Covid-19 support for the hospitality & tourism industry

We're supporting the hospitality and tourism sector globally to rebuild a workforce with the critical skills required post COVID-19, helping businesses to bounce back and rebuild consumer confidence.

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Support in response to Covid-19

Insights

Our live research provides intelligence from those at the forefront of dealing with skills and workforce challenges and identifies the impact of Covid-19 and strategies to prepare for the recovery.

Examining the industry across multiple nations, the results of our insights will feed directly into strategic skills recovery plans, as well as providing critical intelligence to governments on the support and measures that are required for businesses to not just survive, but to prosper long term.

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Business readiness solutions

We’re working in collaboration with employers and partners during this time of intense change to develop a series of practical, responsive solutions that recognise and deliver on the critical skills for the future.

Spearheaded by our ‘WorldHost 2020’ solution, we’re supporting the industry to rebuild with a skilled workforce that keeps customers and colleagues safe post Covid-19, driving consumer confidence in the sector.

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Latest news

Peter Gardner appointed as new chair of the Aviation Industry Skills Board

Peter Gardner, Apprenticeship & Talent Development Manager UK&I for Menzies Aviation has been appointed as the new chair of the Aviation Industry Skills Board (AISB).

03/11/2020

WorldHost 2020: Capital & Regional become the first UK shopping centre business to train entire front line team in the Covid-19 customer service module

Capital & Regional, the UK’s leading owner and manager of community shopping centres, has become the first UK retail business to train its entire front line team in WorldHost 2020 - the new Covid-19 customer service module.

22/10/2020

ABTA LifeLine partners with People 1st International to help redeploy travel sector staff

ABTA LifeLine has partnered with People 1st International to help people in the travel sector whose careers have been impacted by Covid-19 transfer their skills to other sectors.

07/08/2020

Employers confirm scale of Covid-19 impact on staff: employers invest in skills-led approach to restore confidence

In a new research report launched today by People 1^st International, Covid-19: The impact on skills in hospitality, retail, travel and aviation based on feedback from over 500 employers across these sectors, three quarters of employers (74.5%) report that staff are feeling anxious and stressed, with their mental and physical wellbeing affected. In a bid to restore consumer confidence and get their people up and running as they prepare to re-open, employers are taking a skills-led approach to both managing the transition back to work as well as being ready for customers.

12/06/2020

Tourism, hospitality business readiness — COVID-19 recovery

The collaborative approach to supporting the tourist sector in Jordan highlights the important role that partnerships between governments, donors and specialist industry and skills bodies have to play in preparing for a post-COVID future. Find out why in our latest opinion peice for the Jordan Times.

Jane Rexworthy

16/12/2020

Job cuts and upskilling for new beginnings

Reskilling is a hot topic in today's climate but how do you provide new joiners with the support they need to integrate into a new team & acclimatise to the sector & its culture? We explore some of the key ways to help those transitioning to get off to the best possible start in this article for HR Magazine.

Sandra Kelly

28/10/2020

Shining a light on the colleges developing the future talent pipeline for hospitality

As the government recently set out plans to transform the training and skills system, backed by continued investment in college buildings and facilities, colleges are taking centre focus again this week with the #CollegesWeek campaign celebrating the all the great things that colleges do to support people, grow industries and communities.

Andy Doyle

20/10/2020

The Lifetime Skills Guarantee: Three factors for success

The Lifetime Skills Guarantee provides a strong signal that learning and development is the way to progress, but what's needed to make it a success? Our UK Director Sandra Kelly shares her views in this article for FE News.