Prepare public-facing teams for moderns threats
Today’s organisations operate in a fast-changing and unpredictable environment. With the UK threat level currently classified as “substantial”, public-facing sectors including hospitality, retail, leisure, and events need teams who can recognise risks, respond appropriately, and help maintain a safe experience for customers, guests, visitors, and staff.
Because disruption and emergencies can occur without warning, strong threat awareness and organisational resilience are essential to protecting the public and ensuring smooth day-to-day operations.
Our Threat Awareness eLearning course equips behind-the-scenes staff, frontline teams, and managers with the practical skills to identify concerning behaviours, strengthen situational awareness, and adopt effective safety protocols, supporting the early development of consistent, robust safety practices.
By building these capabilities, customer-facing organisations can create a confident culture of preparedness and resilience, ensuring teams are ready to respond when it matters most.
Our Threat Awareness eLearning courses – including Threat Awareness for Retail Staff, Threat Awareness for Hospitality Staff, Threat Awareness for Small Venues (200-800 people), and Threat Awareness for Large Venues (800+ people) – equip teams with the confidence to identify emerging threats, make informed decisions, and play an active role in safeguarding and recovering their environment.
Threat Awareness training: What you will gain
This concise, sector-focused eLearning programme helps staff at every level to
- Recognise potential risks and suspicious behaviours in public-facing environments, such hospitality and retail settings, event venues and stadiums
- Respond effectively to incidents and apply emergency procedures without compromising service standards
- Build organisational resilience to safeguard people, assets, and brand reputation
- Understand the purpose, background, and practical significance of Martyn’s Law
- Quick, role-relevant modules (20 mins):
Fits seamlessly within real-world shift patterns – training that works when you do - Cost-saving solutions for every organisation:
Flexible packages and bulk discounts reduce training costs, especially for multi-site teams - Accessible anytime, anywhere:
Online training that adapts to busy, fast-moving sectors and changing operations
- Course completion certificate:
Clear evidence for audits, governance, and Protect Duty requirements - Engaging, relevant content:
AI-driven, real-life scenarios designed specifically for event, hospitality and retail environments - Safety meets service:
Boost guest and customer reassurance through skilled, confident teams
Why choose People 1st International?
As a trusted workforce development authority, People 1st International creates training grounded in sector reality. We understand the unique pressures faced in events, hospitality, and retail, which is why our eLearning is:
- Sector-specific — tailored to real roles and challenges
- Engaging — interactive, scenario-driven, built for retention
- Flexible — fitting around busy schedules and operational demands
- Affordable — with volume discounts available to support organisations training large numbers of staff
Embedding resilience into everyday service
Our sector-specific threat awareness and emergency preparedness training embeds practical resilience into daily operations, equipping staff with the readiness to act decisively while maintaining excellent customer service.
Developed in collaboration with subject matter experts at The Workforce Development Trust, parent company to People 1st International, each course is designed for immediate relevance and practical application, maximising operational impact across event, retail, and hospitality settings.
Prepare now: Protect people, elevate service
In today’s complex and volatile threat landscape, proactive workforce training is essential. Preparing your teams now strengthens safety, protects guests, and reinforces customer trust across hospitality, retail, leisure, and events settings.
Martyn’s Law – officially the Terrorism (Protection of Premises) Act 2025 – is expected to shape future UK public safety standards. However, statutory training guidance has not yet been released, and the full implications for organisations remain unknown.
What is clear is that the current threat environment, along with the principles underpinning Martyn’s Law, highlights a wider need for consistent, sector-specific threat awareness training. Equipping staff to recognise risk, understand concerning behaviours, and act decisively is vital to strengthening organisational preparedness and maintaining a high standard of customer service.
Choose the relevant training for your sector:
Looking for training at scale?
Looking to upskill staff across multiple sites or an entire workforce? We deliver training at scale, with tailored packages to meet organisational needs.
Get in touch with our Business Development team to discuss your requirements – call 0117 910 2295 or complete the email enquiry form.