WorldHost Supervising Customer Service
Develop a customer service culture within your business, understand how to build and motivate your team, monitor successes and identify customer service gaps.
WorldHost customer service training is an interactive, engaging experience for your staff, covering real-world situations. Flexible content ensures that workshops are always highly relevant allowing trainers to adapt the content to suit your organisation.
The WorldHost Supervising Customer Service programme is the foundation for establishing a culture of excellence and driving business transformation.
Who should take the workshop?
This workshop is aimed at those supervising customer service at an operational level and are responsible for ensuring their team deliver outstanding customer service, every time.
What does it cover?
- Customer service culture
- Identifying your customers
- Gathering, responding and applying customer feedback
- Identifying gaps in employee performance
- Developing your team
- Coaching for success
- Recruiting for success
- Service recovery
Benefits of the programme
- 2 day programme that is adaptable to multiple roles, sectors or industries
- Easy to contextualise
- Participative and interactive with an applied focus on ‘active learning’
Positive outcomes
When staff put these skills into practice, it can lead to:
- Increased revenue, repeat business, average spends and net sales
- Increased visitor spend in your local area
- Increased staff motivation, and therefore reduced staff turnover and absenteeism
- Higher quality assurance ratings and improved scores on online review sites
