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WorldHost Principles of Customer Service (Employability)

Give people searching for jobs the critical customer service skills employers are looking for

Owner of cafe interviewing young person

WorldHost customer service training offers an interactive, engaging experience to develop essential customer service skills, taking its cue from real-world situations. Workshops are focused around sought-after skills and are highly relevant as trainers can adapt content to suit various roles and industries.

Acquiring new skills and relevant knowledge are the focus from day one, so attendees grow in confidence and feel equipped to present themselves as a competent customer service professional. At the same time, WorldHost training looks beyond the next opportunity, giving people the transferrable skills that they can use for the rest of their lives.

Who should take the workshop?

This workshop is suitable for anyone looking for a front-line customer service role that will result in regular interactions with customers.


What does it cover?

  • Identifying customer needs and managing expectations
  • The importance of making a great first impression
  • Applying customer service within your role and sector
  • Communication skills to improve your customer interactions
  • Leaving a lasting impression
  • Planning for professional development

Benefits of the programme

  • 1 day programme that is adaptable to multiple roles, sectors or industries
  • Easy to contextualise
  • Participative and interactive with an applied focus on ‘active learning’

Positive outcomes for your organisation

  • Increased revenue, repeat business, average spends and net sales
  • Increased staff motivation, and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on online review sites
Brainstorming process, smiling talented team members

Ways to train with WorldHost

– Find an approved and quality assured WorldHost training provider from our network of enthusiastic, professional trainers

– Train to become approved and quality assured to deliver WorldHost in-house, commercially or as an educational organisation.

– Let our team of experienced programme writers work with you to develop a customer service training workshop tailored to your business.

“We trained several members of our staff to facilitate WorldHost training for us – as a renowned customer service programme, we felt we needed to be a part of it and we see it as critical to our future success. Delivering the training across all our UK sites was a challenge, but People 1st helped us with the organisation so we had more resources available to train our own people. With so many staff in front-facing roles, it can be difficult to get cover for them for an entire day, but People 1st’s flexible approach and advice allowed us to conduct the training much more easily. Our aspiration is for all our staff and volunteers to be trained using WorldHost programmes.” Hannah Griffen, Visitor Engagement Manager, National Museum of the Royal Navy

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