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WorldHost Business Ambassadors

Empower staff with the skills they need to become a brand ambassador for your business with our WorldHost Ambassador Workshop

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WorldHost customer service training offers an engaging, collaborative experience. In the Ambassador workshops, participants’ learn how to represent their organisation with distinction, through an applied focus on the key stages of a customers’ journey. Workshops are always highly relevant as trainers can adapt content to suit your organisation.

After the half day of interactive training, your staff are able to be proactive in their Ambassador role, giving customers the warm welcome and courteous assistance they need. The skills from the workshop encourage participants to grow personally as well professionally, so they feel the training is rewarded.

Who should take the workshop?

This workshop is aimed at staff who aim to go the extra mile for customers and visitors.

What does it cover?

  • What is an Ambassador and why they are important
  • Key knowledge, skills and behaviours befitting an Ambassador
  • Applying basic principles of customer service throughout the duration of a customer’s journey
    • Types of customers
    • Catering for the needs of different customers
    • Creating a positive first impression
    • Managing frequently asked questions (FAQs)
    • Leaving a lasting impression

Benefits of the programme

  • ½ day programme that is adaptable for multiple environments
  • Easy to contextualise
  • Participative and interactive with an applied focus on ‘active learning’

Positive outcomes

When staff put Ambassador skills into practice, it can lead to:
  • Increased revenue, repeat business, average spends and net sales
  • Increased visitor spend in your local area
  • Increased staff motivation, and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on online review sites
Speaker giving a talk at business meeting.

Ways to train with WorldHost

– Find an approved and quality assured WorldHost training provider from our network of enthusiastic, professional trainers

– Train to become approved and quality assured to deliver WorldHost in-house, commercially or as an educational organisation.

– Let our team of experienced programme writers work with you to develop a customer service training workshop tailored to your business.

“Investing in WorldHost training was a fantastic decision for the Irish FA. It allowed us to equip our valued volunteers with the skills and knowledge to deliver a best-in-class experience for all our service users, aligning perfectly with our strategic pillar of engagement and PITCHES values. The feedback has been really positive, with volunteers feeling empowered and excited to contribute to a positive experience at the upcoming UEFA u19 event. We strongly recommend WorldHost training to any organisation looking to elevate their customer service and visitor welcome through volunteer or staff development.” Dean Holmes, Club Development Officer, Irish Football Association

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