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Management 1st

Give new managers the communication skills and confidence they need to succeed and be effective in their role

Happy multicultural business team

Management 1st training days are spread out over a number of months, which gives participants the opportunity to try the techniques they have learnt, feed their experiences back to the group and discuss the programme with their line managers.

Who should take this course?

This course is ideal for people working in working junior or middle management roles – including team leaders, supervisors and operational managers – who have direct responsibility for and manage a team on a daily basis.

It’s also perfect for team members who have been identified for promotion.

Number of people per programme: 8-16

What the course covers:

  • Understanding your strengths and weaknesses, and using them to their advantage
  • Creating positive and powerful first impressions
  • Communication skills to motivate and coach staff and manage relationships with colleagues
  • Dealing with conflict and giving feedback
  • Building confidence and assertiveness
  • Negotiation and influencing skills

Management 1st also includes an optional half-day module on presentation skills.

Business network concept

Benefits of the Management 1st programme

– Creating a pipeline of well-trained managers that will support your succession planning

– Improved retention as managers learn soft skills to keep their staff motivated and engaged

– Enriched communication between teams as delegates build relationships and network throughout the programme

– Building your reputation and brand through confident managers who know how to make a powerful impression

“The beauty of Management 1st is that it is suitable for those about to step into a supervisory position as well as those who are in their first management role and who have not received any formal development. The learning can be applied at different levels to suit the individual and can be built upon so that the outcomes not only benefit the individual, but the business as a whole. It’s given us the structure for a development programme.” Clare Sheridan, Director of Learning & Development, Hotel Café Royal, London

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