Six Steps to Strategic Workforce Planning
Build a workforce with the right skills, in the right roles, at the right time.
Six Steps to Strategic Workforce Planning is a practical development programme that equips hospitality and tourism organisations with the capability to connect workforce decisions to business performance.
Using the proven Six Steps Methodology to Integrated Workforce Planning®, participants learn how to interpret workforce data, understand workforce demand and make more informed decisions about recruitment, development and workforce design.
- Most of the workforce that will power hospitality and tourism in 2035 is already employed today.
- Hospitality and tourism have the second lowest staff retention rate of any industry in the UK.
- By 2030, nearly 60% of workers will need new skills to stay effective.
- With rising recruitment costs, skills gaps, and an uncertain talent landscape, strategic workforce planning is critical to a resilient, future-ready workforce.
What the programme covers
The Six Steps Methodology a structured framework that helps managers and leaders develop the knowledge, tools and confidence to apply strategic workforce planning within their organisation.
Through the programme participants learn how to:
- Identify current and future workforce and skills gaps
- Forecast workforce demand and plan for critical roles
- Connect workforce information to operational performance
- Access new talent pools and build skills from within
- Strengthen internal progression pathways
- Develop a practical workforce plan for their organisation
Programme format
Led by workforce planning experts, the programme, proven across multiple sectors, combines focused learning with applied activities.
Across a series of focused sessions, participants use the Six Steps methodology to build their workforce plan step by step – gathering data, engaging colleagues, and applying learning between sessions to develop a plan tailored to their organisation.
The programme is accredited by iCQ Awards.
Impact for your business
Organisations that strengthen workforce planning capability are better positioned to:
- Align workforce capacity with business goals and changing market demand
- Improve retention by strengthening internal progression pathways
- Access new talent pools and develop skills from within
- Improve efficiency through smarter workforce utilisation
- Support service quality and productivity with a more agile and resilient workforce
“The biggest impact of the Six Steps to Strategic Workforce Planning programme was moving workforce planning beyond HR and into the wider business. It gave our managers the tools and confidence to connect workforce data to operational performance and apply it in everyday decisions. They’re now thinking differently about recruitment and workforce design, focusing on internal progression and building long-term capability. That shift is critical for retention, mobility and resilience, and I would strongly encourage other organisations to engage with the programme.” – Kristine Graham, Group HR Manager, McKeever Hotels
Read the case study