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Are your staff delivering the level of service that will help you retain clients?

09 Nov 2023
People 1st International

In a world marked by a growing emphasis on customer service, the facilities management industry is no exception. A 2023 Global Customer Service Trends report revealed that a whopping 80% of businesses believe that customer service is a strategic priority (Deloitte, 2023).

And it doesn’t stop there, 46% of companies increased their customer service investment (HubSpot, 2022), highlighting a clear shift in focus.

Delivering exceptional service isn’t just a bonus; it’s a necessity. Riddled with rising costs, inflation, and economic challenges, clients are under pressure to make every penny count. They want to spend less while expecting more. They need their facilities to be not just well-maintained but to provide an outstanding experience.


Empower your employees

So, the question emerges – How can you empower your staff to deliver the best service?

A substantial 81% of FM managers believe that training and credentials result in better job performance (Professional Facility Management Institute, 2023), but it’s important to invest in training that delivers a measurable impact, anticipates future challenges and takes a human-centric approach.

Enter WorldHost, a name synonymous with excellence in customer experience training.

WorldHost is an immersive experience that equips your employees with the skills required to elevate the customer experience. Businesses that have deployed WorldHost have reported significant benefits:

  • Improved customer loyalty
  • Increased revenue
  • Improved service reviews and ratings​
  • Better communication between employees, patients and visitors​
  • Increased staff motivation


Promote customer service recognition as added value

When you promote dedication to customer service recognition as added value, you distinguish yourself.

As we step into the end of 2023, facilities management trends emphasise the significance of employee experience, the evolving role of facilities managers, and the need to attract and upskill talent (CBRE, 2023). Your ability to excel in these trends depends on your staff’s proficiency in providing top-tier customer service.

In the end, exceptional customer service isn’t just a catchphrase; it’s a strategic advantage. It’s the differentiator that separates successful facilities management companies from the rest.

So how can you promote customer service recognition as a value proposition when pitching for new work?

With WorldHost’s training and recognition initiatives, you have the tools to empower your staff to deliver unparalleled service to your clients and elevate customer service recognition as added value when bidding for new tenders. Take centre stage and make customer service your competitive edge in the dynamic realm of facilities management.

To find out more, get in touch.

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