WorldHost Principles of Customer Service

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Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the outstanding reputation it deserves.

WorldHost training is an interactive, engaging experience for your staff, covering real-world situations. Flexible content ensures that workshops are always highly relevant allowing trainers to adapt the content to suit your organisation. Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.
For your organisation, WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn in a single day.
Who should take the course?
This course is aimed at any front-line staff who come into contact with and have regular interactions with customers.
What does it cover?
  • Identifying customer needs and managing expectations
  • The importance of making a great first impression
  • Applying customer service within your role and sector 
  • Communication skills to improve your customer interactions
  • Leaving a lasting impression
  • Planning for professional development
Benefits of the programme
  • 1 day programme that is adaptable to multiple roles, sectors or industries
  • Easy to contextualise 
  • Participative and interactive with an applied focus on ‘active learning’
Positive outcomes for your organisation
  • Increased revenue, repeat business, average spends and net sales
  • Increased staff motivation, and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on online review sites 
Better customer experiences set organisations apart from their competitors and keep customers coming back for more. Transform your business and get the recognition you deserve by applying to become a WorldHost Recognised Business - a ‘must-have’ badge for customer service.

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What others say

We have seen a major impact, not only have the teams’ self-belief and general motivation
improved, but our feedback levels show that the quality of customer experience has also risen.

Andrew Mackay, founder of the Mackay Hotel Company


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