Delivering performance through people

People 1st is a workforce development charity. We identify employers' needs and work in partnership with them to develop solutions that increase performance through people.

Find out more


Working with employers

We place intelligence at the heart of everything we do and have a breadth of world-class solutions that we can tailor for employers of all shapes and sizes.

Working with destinations

We offer a range of services to support regional and local bodies' growth plans, from destination organisations to councils and local enterprise partnerships (LEPs). Our research, talent management and training solutions will benefit your local employers.

Working with training providers

We work with colleges and training providers to support and accredit their delivery of training programmes and qualifications for our industries.

Student, employees and job seekers

Our career portals can help you with careers information and job opportunities in hospitality, tourism, passenger transport and travel. You can also access our free industry research to support your studies. Choose from the options below to get started.

Latest news

30/06/15

People 1st delivers world-class training at royal retreat

When the customer service team at Balmoral wanted to ensure their people skills were as good as they possibly could be, workforce development charity People 1st was on-hand to offer its renowned WorldHost training programme. The end result has left visitors in thrall of the team’s world class welcome.

16/07/15

The £1.43 billion question: what a 1% productivity improvement could deliver to hospitality and tourism

Low productivity levels need to be urgently addressed in the hospitality and tourism industry with high levels of employee turnover resulting in the sector being 58 per cent less productive (on a per-employee basis) than the likes of manufacturing, a new analysis from workforce development charity People 1st reveals.

17/07/15

People 1st working to develop a recognised training standard for destination Egypt

People 1st is working in partnership with the Egyptian Tourism Federation and supported by the British Council to pioneer a sole customer service standard for tourist destinations across the country.

Latest blog post

The government’s long-awaited productivity plan: why it raises more questions for employers

The government’s new productivity plan aims to help businesses think and invest... but it’s still limited in its approach, says our executive director Martin-Christian Kent.