Driving performance through your people

We provide insight-driven advice and tailored solutions that help our clients to grow performance and talent, drive customer excellence and maximise the value of apprenticeships

About us

How we help employers

Our insight-driven approach enables our experts to transform your people strategy to increase retention, drive performance and boost productivity

How we help training providers

Joining our provider network can help you set yourself apart from the competition and create partnerships with businesses.

Solutions

Grow performance & talent

Retain your best talent and increase productivity with a strategy that delivers results and mitigates against a range of key industry challenges.

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Maximise apprenticeships

Recruit and develop motivated, skilled apprentices, and capitalise on the upcoming apprenticeship levy and new standards with our tailored support.

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Latest news

People 1st reveals 2017 Shine Awards shortlist

People 1st has announced the shortlist for its 2017 Shine Awards, which celebrate the achievements of women working in hospitality, leisure, travel and tourism, as well as the mentors, ambassadors and businesses that are actively working to improve gender balance at senior levels.

19/07/2017

Race to improve productivity in hospitality and tourism – rising costs, recruitment difficulties and Brexit create perfect storm

A new report by People 1st, The performance and talent management revolution: Driving productivity in hospitality & tourism, has found that two thirds of major employers in hospitality and tourism are actively considering how to improve productivity, at a time when the only G7 countries with weaker productivity levels than the UK are Japan and Canada.

13/07/2017

People 1st drives productivity debate with launch of research report and new network

To coincide with the publication of their latest report today, The performance and talent management revolution: Driving productivity in hospitality & tourism, People 1st is launching ‘The Wire’, a free-to-join virtual network where businesses can discuss the key themes emerging from the report, share experiences and hear from experts in the field. The new network aims to connect hospitality and tourism businesses of all sizes with leading brands that are making progress in tackling performance improvement and productivity.

13/07/2017

Shortlist unveiled for People 1st-sponsored AA College Restaurant of the Year Award 2017

The shortlist for this year’s AA College Restaurant of the Year Award, sponsored by People 1st, has been announced, following a judging day held at the Park Plaza London Riverbank on Wednesday 28 June.

03/07/2017

How hospitality employers can boost productivity through L&D

Recent figures show that the productivity of UK workers has dropped back to pre-financial crisis levels as economists warn that the UK's productivity continues to lag behind its major trading partners such as the US, France and Germany. In this piece for Training Journal, Martin-Christian Kent explores how hospitality businesses are turning to learning and development for solutions.

Martin-Christian Kent

09/08/2017

Is the Taylor Review a warning or an opportunity?

The Taylor Review - the much-awaited independent report on changing working practices in the UK – is finally here. But what implications could it have for visitor economy businesses?

Martin-Christian Kent

18/07/2017

Have we entered the performance and talent revolution?

It's a challenging time to be dealing with HR issues in the hospitality industry, but with those challenges come opportunities. Martin-Christian Kent explains how our research shows that many are having a rethink when it comes to maximising staff value.

Martin-Christian Kent

14/06/2017

Three ways to make your apprenticeship provision stand out

The first round of providers to join Register of Apprenticeship Training Providers has been revealed – but employers are still asking how they can tell which apprenticeship providers are the best for their business. If you’re looking to set your organisation apart, here are three key things that employers say makes a provider stand out from the competition.

08/06/2017