Delivering performance through people

People 1st is the workforce development expert for the hospitality, tourism, travel, passenger transport and retail industries. We work in partnership with employers to develop solutions that increase performance through people.

Find out more

Working with employers

We place intelligence at the heart of everything we do and have a breadth of world-class solutions that we can tailor for employers of all shapes and sizes.

Working with destinations

We offer a range of services to support regional and local bodies' growth plans, from destination organisations to councils and local enterprise partnerships (LEPs). Our research, talent management and training solutions will benefit your local employers.

Working with training providers

We work with colleges and training providers to support and accredit their delivery of training programmes and qualifications for our industries.

Student, employees and job seekers

Our career portals can help you with careers information and job opportunities in hospitality, tourism, passenger transport and travel. You can also access our free industry research to support your studies. Choose from the options below to get started.

Latest news


Shine Lifetime Achievement Award to honour catering legend Robyn Jones

People 1st is pleased to announce that the Shine Awards lifetime achievement category is to be renamed in honour of legendary catering entrepreneur and CH&Co founder, Robyn Jones OBE, who passed away last year aged just 54.


People 1st introduces new WorldHost refresher to help keep customer service skills on-point

Leading workforce development expert, People 1st, is launching a highly interactive, bite size training resource, created especially for tablets and smartphones that will allow users to refresh their knowledge on key elements of its WorldHost customer service training.


2016 Shine Awards open for nominations

People 1st is pleased to announce that entries are now open for the 2016 Shine Awards – the only awards that celebrate the achievements of women working in hospitality, leisure, travel and tourism, and the individuals and businesses that actively support gender diversity in the industries.


Caithness becomes first region in Scotland to achieve WorldHost Recognition status for excellent customer service

Caithness has become the first region in Scotland to gain national recognition for its commitment to high quality customer service, after being awarded WorldHost Recognised Destination status.