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Driving performance through your people

We provide insight-driven advice and tailored solutions that help our clients to grow performance and talent, drive customer excellence and maximise the value of apprenticeships

About us

How we help training providers

Joining our provider network can help you set yourself apart from the competition and create partnerships with businesses.

How we help employers

Our insight-driven approach enables our experts to transform your people strategy to increase retention, drive performance and boost productivity

Solutions

Growing performance & talent

Retain your best talent and increase productivity with a strategy that delivers results and mitigates against a range of key industry challenges.

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Apprenticeship consultancy

Recruit and develop motivated, skilled apprentices, and capitalise on the upcoming apprenticeship levy with our tailored support.

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Latest news

People 1st reveals 2017 Shine Awards shortlist

People 1st has announced the shortlist for its 2017 Shine Awards, which celebrate the achievements of women working in hospitality, leisure, travel and tourism, as well as the mentors, ambassadors and businesses that are actively working to improve gender balance at senior levels.

19/07/2017

Race to improve productivity in hospitality and tourism – rising costs, recruitment difficulties and Brexit create perfect storm

A new report by People 1st, The performance and talent management revolution: Driving productivity in hospitality & tourism, has found that two thirds of major employers in hospitality and tourism are actively considering how to improve productivity, at a time when the only G7 countries with weaker productivity levels than the UK are Japan and Canada.

13/07/2017

People 1st drives productivity debate with launch of research report and new network

To coincide with the publication of their latest report today, The performance and talent management revolution: Driving productivity in hospitality & tourism, People 1st is launching ‘The Wire’, a free-to-join virtual network where businesses can discuss the key themes emerging from the report, share experiences and hear from experts in the field. The new network aims to connect hospitality and tourism businesses of all sizes with leading brands that are making progress in tackling performance improvement and productivity.

13/07/2017

Shortlist unveiled for People 1st-sponsored AA College Restaurant of the Year Award 2017

The shortlist for this year’s AA College Restaurant of the Year Award, sponsored by People 1st, has been announced, following a judging day held at the Park Plaza London Riverbank on Wednesday 28 June.

03/07/2017

Will the fantastic customer experiences of the future exclude the human touch?

In the next year, 90% of CFOs want to improve their staff’s ability to wow their customers, get great online ratings and keep them coming back again and again. Some businesses are thinking even further ahead and are considering the role automation will play in fantastic customer experiences in the future - but will it exclude the human touch?

Alice Withers

14/09/2017

Want to boost your performance? Make sure you look after your people

In this guest post for The Caterer, Martin-Christian Kent looks at how retention and company culture are no longer the concern of the HR department alone.

Martin-Christian Kent

25/08/2017

How hospitality employers can boost productivity through L&D - part 2

In the second part of this feature for Training Journal, People 1st's Martin-Christian Kent looks at how hospitality businesses are developing their managers, and integrating apprenticeships into their strategies.

Martin-Christian Kent

16/08/2017

Five ways to improve workforce productivity

We recently interviewed 40 employers in the hospitality and tourism sector to see how they were increasing the productivity and performance of their businesses. In this guest post for Real Business, Martin-Christian Kent looks at five key ways to achieve this goal.

Martin-Christian Kent

11/08/2017