Webinar: Transforming your people strategy to drive profitability

Are you looking to transform your people strategy to drive profitability and tackle the increasing challenges faced by UK businesses?
Join our executive director, Martin-Christian Kent, on 31 October and hear from PAUL UK’s HR director, Hilary Culkin

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HR teams: Are you architects, interior designers or builders?

Take our survey to see what type of people strategy you have - it could change your approach

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Driving performance through your people

We provide insight-driven advice and tailored solutions that help our clients to grow performance and talent, drive customer excellence and maximise the value of apprenticeships

About us

How we help training providers

Joining our provider network can help you set yourself apart from the competition and create partnerships with businesses.

How we help employers

Our insight-driven approach enables our experts to transform your people strategy to increase retention, drive performance and boost productivity

Solutions

Growing performance & talent

Retain your best talent and increase productivity with a strategy that delivers results and mitigates against a range of key industry challenges.

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Apprenticeship consultancy

Recruit and develop motivated, skilled apprentices, and capitalise on the upcoming apprenticeship levy with our tailored support.

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Latest news

Women in hospitality, leisure, travel and tourism celebrated at 2017 Shine Awards

Expedia, Compass Group and former Apprentice runner-up Ruth Badger were among the winners are last night’s Shine Awards, which celebrate the achievements of women working in hospitality, leisure, travel and tourism, as well as the mentors, ambassadors and businesses that are actively working to improve gender balance at senior levels.

17/10/2017

Academy Restaurant at South Cheshire College wins 2017 People 1st-sponsored AA College Restaurant of the Year award

Academy Restaurant at South Cheshire College has been announced as the winner of this year’s People 1st-sponsored AA College Restaurant of the Year award at the annual AA Hospitality Awards (25 September 2017).

26/09/2017

People 1st reveals 2017 Shine Awards shortlist

People 1st has announced the shortlist for its 2017 Shine Awards, which celebrate the achievements of women working in hospitality, leisure, travel and tourism, as well as the mentors, ambassadors and businesses that are actively working to improve gender balance at senior levels.

19/07/2017

Race to improve productivity in hospitality and tourism – rising costs, recruitment difficulties and Brexit create perfect storm

A new report by People 1st, The performance and talent management revolution: Driving productivity in hospitality & tourism, has found that two thirds of major employers in hospitality and tourism are actively considering how to improve productivity, at a time when the only G7 countries with weaker productivity levels than the UK are Japan and Canada.

13/07/2017

Why quality apprenticeships are key to addressing the skills challenge in travel

In 2016, 94% of travel employers reporting vacancies believed they remained unfilled because of a lack of applicants with the right skills. This compared to 74% across the entire economy – so what should we do about it? Guest blogger Ben Bouldin, associate vice president and managing director UK & Ireland, Royal Caribbean International and chair of the Travel Apprenticeship Board explains why he believes quality apprenticeships are the solution.

Ben Bouldin

11/10/2017

Are you on track to achieve a return on your apprenticeship investment?

At six months in, what progress has your organisation made through the essential steps to achieve a return on your apprenticeship investment? Our latest blog looks at the results from a recent pulse survey of employers across our Apprenticeship Network and provides you with a check list of the steps you should be taking and some top-tips to help you on your way.

Annette Allmark

05/10/2017

Are you using any of these unusual techniques to influence your customer experience?

Have you ever noticed background music influencing what you buy? While it might seem strange, retailers and restaurants have been using our senses to influence customer behaviour for a long time.

Alice Withers

29/09/2017

The 21st century manager

In this piece for EP Insights and Action, Martin-Christian Kent explores how the changing role of managers can help to create quality jobs.

Martin-Christian Kent