WorldHost Customer Service Training

Good customer service is key to commercial performance and business growth. When teams are empowered to go above and beyond to meet customer expectations, the impact and results are measurable.

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Your employer-led skills and quality assurance expert

We develop and quality assure industry relevant skills solutions in the UK and internationally across apprenticeships, work-based learning and technical vocational education, as well as providing a consultancy service internationally to support countries in developing sustainable skills models.

About us

Our employer-led approach

Our employer-led boards and networks give us an unparalleled insight into the skills priorities now and in the future.

Our international reach

Our work to transform skills, training and professional standards extends to several nations around the world.

Our services

Quality assurance

Our quality assurance approaches and accreditation programmes help provide a sustainable way for employers to play leading role in the skills agenda and ensure the solutions respond to their changing needs.

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International consultancy

We specialise in supporting countries with a true thirst for professional development, who are passionate about helping people into work and supporting continuous development of the existing workforce.

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Latest news

New change-making WorldHost customer service workshops launch, helping businesses to establish a culture of excellence and drive transformation

People 1st International has just launched a series of new workshops for WorldHost, its popular customer service training programme, designed to transform businesses by delivering excellence in customer experience.

29/10/2019

Tourism industry prioritises the development of digital, green and social skills

Research released today by People 1st International, an NTG (Next Tourism Generation Alliance) Partner, highlights the importance that employers in the UK’s tourism sector are placing on being able to meet the increasing demand for highly skilled staff – with digital, green and social skills now a top priority.

24/09/2019

19 Syrian refugees graduate from hospitality training programme in Jordan

On Wednesday 3 April, People 1st International proudly presented graduation certificates to a group of young Syrian refugees at a ceremony to mark the completion of a three-month 'Café Culture' hospitality training programme.

04/04/2019

First apprenticeship programme for commercial airline pilots approved for delivery, widening talent pool for employers and increasing opportunities for career seekers

The first ever apprenticeship standard for commercial airline pilots in the UK – developed by a group of leading aviation employers - has been approved for delivery, paving the way for a more accessible career option for many, as well as creating a wider talent pool for aviation businesses.

18/02/2019

Ten important customer service skills that every good employee should master

Providing outstanding customer service is a sure way of building brand loyalty and repeat custom. Seven out of ten people will spend more money to do business with a company that provides great customer service and its importance is set to increase. The forecast for 2030 suggests a more personalised service with human interaction will be the key to repeat business. And with customer acquisition costing up to 25 times more than retention, businesses must embrace this strengthening direction and focus more on their employees and their interaction with the customer.

Jane Rexworthy

05/11/2019

Seeding the customer service gene – why customer service training is not just for customer-facing staff

Amazon’s founder, Jeff Bezos, is famous for his obsession with customer-centricity – so much so that he used to bring an empty chair into senior-level meetings to symbolize the most important person in the room and the company’s most important stakeholder – the customer. So how about pulling up a chair at your next executive meeting to represent the key role that your staff – all of them, not just those at the cutting edge of customer interface - play in helping to create a culture of outstanding customer experience?

David Allen

29/10/2019

Train the Trainer: an International Perspective for HRDs and Training Professionals

What are the some of the challenges for HR professionals who are responsible for international train the trainer programmes? In this piece for theHRDIRECTOR magazine, our exec director, Jane Rexworthy, shares her observations and recommendations based on our experience of delivering skills solutions and professional development programs in more than 30 countries across the world.