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Industry intelligence

Our research collates and analyses valuable industry data and insights to better understand and inform the hospitality and tourism sector to support growth and assist in planning sustainable future business strategy.  

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Access the latest industry insights to support your people strategies, business planning and growth.

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NTG: The future digital, green & social skill needs

Working with 8 partner counties to identify the skills gaps and future skills needs in digital, green and social for hospitality and tourism.

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Customer service facts you can't afford to ignore

Considers the impact of good and poor customer service both on and offline and the importance of ensuring an inclusive approach. 

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