Blogs

Top tips on becoming a virtual trainer

In today’s environment, virtual training delivery and facilitation are critical skills for trainers. Even for those with experience, running training sessions using web-based platforms is a completely different experience to classroom, training room or face to face delivery.

So what are the aspects you need to consider when transitioning to virtual delivery?

The global re-set – training and development for a better world

It’s clear that we have the opportunity to create a fairer, more equitable world of work based on investment in diversity, good pay, better training and improved job and career prospects. It’s also evident that the re-set can also be used to devise strategies for the future, and to train people with the skills required to help achieve these plans. How can a collaborative approach help to ensure a more positive future?

Travel employers' support for apprenticeships

January and February are normally among the busiest times of year for the UK’s tour operators and travel agents. This year, however, the travel sector is continuing to grapple with the debilitating impact of the Covid pandemic and ongoing uncertainty about the future. Travel will eventually bounce back, but the question is, how long will that take?  

Why apprenticeships are crucial in rebuilding hospitality

This year’s 14th National Apprenticeship Week will be unlike any that has gone before it. But while it’s impossible to avoid the fact that the hospitality sector is facing an incredibly difficult and uncertain time, we also have to remember that it will eventually bounce back. And as that starts to happen, apprenticeships will play a vital part in the rebuild strategy.

Why apprenticeships are vital to the recovery in aviation

There’s no avoiding the fact that the Covid pandemic has plunged the global aviation industry into an unprecedented crisis. And while it will eventually recover, air travel in the post-pandemic future is very unlikely to look the same as it did in the past. Many of our long-held approaches to the way air operates will need to change, and as that starts to happen, apprenticeships will play a vital part in the sector’s rebuild strategy.

Apprenticeships: Futureproofing the workforce and boosting careers in retail

While many retailers have been impacted by the pandemic, there has been nothing like the wholesale disruption and loss of business experienced in sectors such as hospitality or travel. In fact in many cases, retail sales have actually risen over the past year, particularly when it comes to online shopping and delivery. But this change in emphasis also means a change in the skills required by the sector, so apprenticeships will continue to play a vital role in the development of retail in the post-pandemic world.

Five ways to develop inclusive communication in customer service

Ensuring that customer-facing staff are trained in inclusive communication is an essential component of any forward-looking customer service strategy. Here our expert trainer Mark Smith shares five ways to develop inclusive communication in customer service

Tourism, hospitality business readiness — COVID-19 recovery

The collaborative approach to supporting the tourist sector in Jordan highlights the important role that partnerships between governments, donors and specialist industry and skills bodies have to play in preparing for a post-COVID future. Find out why in our latest opinion peice for the Jordan Times.