Blogs

Creating a customer service culture

Now more than ever customer impact is a critical part of business decisions. And in a strong service culture, everyone understands what customers need, and what they value.To create a service culture, customer service needs to be interwoven into every aspect of the business. So what are the top 5 principles to achieve this?

A change for the better? L&D professionals reflect on the last 18 months

In our latest peice for Training Journal, our expert trainer and curriculum writer, Mark Smith shares a recap of post-Covid learning and insights from training and development professionals we've been working with, as well as feedback from our network on some of the key issues.

How a creative partnership is improving entrepreneurship in Uzbekistan’s creative, cultural and tourism sector

Over the last three years, an innovative partnership between tourism industry TVET experts from the UK and a local tourism university in Uzbekistan has transformed the outlook for enterprise skills in Uzbekistan’s creative, cultural and tourism sector.

Why new skills strategies are a top priority for a sustainable workforce

With the Covid-19 recovery revealing a lack of relevant skills in an environment of even more complex business needs and emerging challenges, there is a need to prioritise skills for the future. In this piece for FE News we explore the importance of professionalising the hospitality industry to strengthen attraction into the industry and drive retention of talent at every level. 

Latin America & the Caribbean: Why a collaborative skills development response is critical to recovery

For developing countries, the economic and social impacts of the COVID-19 pandemic in the form of nationwide business closures, lockdown and mobility restrictions have been sudden and severe. Poverty and the increased economic and social exclusion of marginalised communities, young people and women are major risks. Latin America and the Caribbean (LAC) are also being impacted by fallout from the US economy as well as the lack of tourism which they depend heavily upon.

Top tips on becoming a virtual trainer

In today’s environment, virtual training delivery and facilitation are critical skills for trainers. Even for those with experience, running training sessions using web-based platforms is a completely different experience to classroom, training room or face to face delivery.

So what are the aspects you need to consider when transitioning to virtual delivery?

The global re-set – training and development for a better world

It’s clear that we have the opportunity to create a fairer, more equitable world of work based on investment in diversity, good pay, better training and improved job and career prospects. It’s also evident that the re-set can also be used to devise strategies for the future, and to train people with the skills required to help achieve these plans. How can a collaborative approach help to ensure a more positive future?