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Customer service skills

It's essential for businesses to have the right skills in place if they're going to maximise their potential - but are skill gaps and shortages undermining visitor economy businesses' ability to respond to their customers' needs?

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Latest blog posts

Are you using any of these unusual techniques to influence your customer experience?

Have you ever noticed background music influencing what you buy? While it might seems strange, retailers and restaurants have been using our senses to influence customer behaviour for a long time.

 

Will the fantastic customer experiences of the future exclude the human touch?

In the next year, 90% of CFOs want to improve their staff's ability to wow their customer, get great online ratings and keep them coming back again and again. Some businesses are thinking even further ahead and are considering the role automation will play in fantastic customer experiences in the future - but will it exclude the human touch?