What the client says:
“WorldHost was a great fit for our needs, and, as a recognised standard, we knew we needed to be part of it. We’ve done various schemes over the years, but this has by far and away been the most practical – the information was useful and reinforced with good examples. I would recommend it to anyone looking to refresh their customer service skills.
“We’re getting great customer feedback through both TripAdvisor and Facebook saying that our visitors find staff the friendly and helpful which is exactly what we would hope. For us it’s about safeguarding the consistency of customer experience and, through WorldHost has undoubtedly helped us achieve this. When it comes to customer service, you never stop learning.”
- Garry Marsden, Visitor Enterprise Manager, Balmoral Estate