WorldHost - Customer Service Training
Over the next 10 years, the UK will play host to an impressive series of global events including the Olympic and Paralympic Games in 2012, the Ryder Cup and Commonwealth Games, both in 2014, and the Rugby World Cup in 2015.
This is a great opportunity for hospitality and tourism businesses to boost their profitability and visibility by delivering world-class customer service to both UK and overseas visitors.
To help businesses gain a competitive edge, People 1st has secured the licence from the Province of British Columbia, Canada to deliver a package of WorldHost customer service training –the best of its kind used to train staff and volunteers at the very successful 2010 Vancouver Winter Olympics.
The WorldHost programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD scenarios. It can be used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
The flexibility of the programme enables the trainer to adapt the course sessions to meet the needs of a wide variety of delegates from new entrants into the industry to experienced service staff working in a wide range of industries.