Access For All
The Access for All - Enhancing the Passenger Experience course supports passenger transport operators and training providers who wish to deliver periodic training that focuses on awareness, improving access and customer service for passengers with disabilities.
The course reflects the content and best practice set out in the Disability Equality and Awareness Training Framework for Transport Staff, developed by the Disabled Persons Transport Advisory Committee (DPTAC).
It also complies with the requirements for a seven-hour periodic training course.
The following materials are available, free of charge:
- Course outline
- Trainer notes
- Presentation slides
- Presentation slides - equipment and health and safety
Trainers may use the whole course, or dip into one or more sections. Although it has been designed to comply with the requirements for periodic training, it (or individual parts of it) the course may also be used outside of periodic training.
Using Access For All in periodic training
Trainers who wish to use this course as periodic training will need to submit the course to the Joint Approvals Unit for Periodic Training (JAUPT) and follow the usual process for course approval.
The course outline document has been designed to comply with the JAUPT format, but additional information about the trainers delivering the course will need to be added.
Standard JAUPT fees for course approval will apply.
Register your details
The course outline, trainer notes and presentation slides are available free of charge. However, People 1st requests that trainers and operators using the materials should register with us so we can contact you when updates are available.
To register, please email your name and centre details to Peter Grazier - peter.grazier@people1st.co.uk
Additional materials
A training DVD - Respect the Difference, Value the Mix is available for purchase as an optional extra to support the training programme.
A document - containing information addressing issues around mental health in a passenger transport environment.
For more information about this document, please contact the Mental Health Action Group, ph: 01332 345996 (ext. 5)
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