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Apprenticeships - Frequently asked questions

We have developed responses to frequently asked questions on apprenticeships under the following categories:

If you have a query that is not covered by these questions, please submit it via the enquiry form on this page. A member of the team will aim to respond to your query within two working days. 

General

  1. I am new to apprenticeships, the levy, funding, standards and how it all works. Do you have any information that will help?
  2. Do People 1st deliver apprenticeships?
  3. I would like to take on an apprentice. Can you help?
  4. I would like to become an apprentice. Can you help me to find an apprenticeship?
  5. What support networks does People 1st have for organisations that are implementing apprenticeships?
  6. How do I know when an apprenticeship framework is going to be withdrawn?
  7. What are the English and maths requirements within the new standards?
  8. How do I get involved in a trailblazer group?

Standards and assessment plans

  1. Where can the assessment plans for the apprenticeship standards be found?
  2. Where can I find out progress of apprenticeship standards and assessment plans under development?
  3. Where can I find supporting documentation to plan my apprenticeship delivery?
  4. There is a difference between the information on the employer occupational brief and the assessment plan, which is correct?
  5. Are the standards and/or assessment plans available in Word format?
  6. Do we have to use the People 1st programme progression template and readiness for assessment form?
  7. I would like my apprentices to include two or more of the specialisms in the hospitality team member standard, is this allowed?
  8. The review date for the standard we are using has passed/is due soon. What will the review process entail and will it change the content much?
  9. I have a query regarding a standard and/or assessment plan.  Who do I direct the query to?​

Funding and the apprenticeship levy

  1. How do I know what the cost is for each apprenticeship standard?
  2. As an employer how do I log on to the Apprenticeship Service to see my levy income and expenditure?

End-point assessment

  1. How long do records and documentation related to the end-point assessment need to be retained for?
  2. Where can I get more information about the end-point assessments and some sample assessments?
  3. How do I find an end-point assessment organisation?
  4. Is there a limit to how many resits and/or retakes that an apprentice can do?
  5. Do the end-point assessment methods have to be carried out in a specific order?
  6. What is the cost of an end-point assessment?
  7. Who issues the apprenticeship certificates for the new standards?
  8. If an apprentice fails one of their end-point assessments and has to re-enter a further period of learning, does the end-point assessment period pause?
  9. How do you become an end-point assessment organisation?
  10. Who decides which end-point assessment organisation to use?
  11. Is there a particular form that must be used by the end-point assessment organisation to record the observation and professional discussion?
  12. Do we have to wait for the EQA before we can claim apprenticeship certificates for the standards?

General

1. I am new to apprenticeships, the levy, funding, standards and how it all works.  Do you have any information that will help?

Our ‘Apprenticeships 101’ brings together each step of the new apprenticeships and contains guidance to help employers navigate their way through the new system. This is available to download from our website and contains information on the following:

  • Who is involved with an apprenticeship?      
    • Employers    
    • Training providers   
    • End-point assessment organisations      
    • Apprentices  
  • The apprenticeship journey       
    • Get to know the new apprenticeship standards
    • Check the eligibility of the future apprentice      
    • Decide how the apprentice will be trained          
    • Initial assessment and induction  
    • Designing the learning and development journey        
    • Review and assessment throughout the apprenticeship         
    • Preparing for independent end-point assessment        
    • Conducting end-point assessment          
  • Funding apprenticeships
  • English and maths
  • What do apprenticeship funds cover?
  • How People 1st can make your apprenticeship journey easier  

​2. Do People 1st deliver apprenticeships?

No. We are not an apprenticeship training provider. For a list of training providers and apprenticeship vacancies, please see the following two questions.

3. I would like to take on an apprentice. Can you help?

We are unable to help you directly in recruiting an apprentice however, we can help you to find a training provider to support you with the recruitment and delivery of your apprenticeship programme. 

The following tools will help in your search:

  • Search the Gov.UK website. Their search tool enables you to enter the apprenticeship training you want to offer and your location. It then provides a list of registered apprenticeship providers in your area.
  • Search the Institute for Apprenticeships website. You can find the apprenticeship you are interested in by using their apprenticeship standard search tool. Once you view the standard there is a link to find training providers that deliver the standard which takes you into the location search on the Gov.UK site.
  • Call the National Apprenticeship Service. Phone 0800 015 0600 to speak to an advisor who will be able to provide help and advice on all aspects of delivering an apprenticeship programme.
  • View our network of Gold Standard Providers. These providers have been through rigorous assessment and reviews and have shown their ability to deliver an outstanding service to employers.

4. I would like to become an apprentice. Can you help me to find an apprenticeship?

We do not advertise apprenticeship vacancies on behalf of employers or providers, however we would recommend the following sources to find out about apprenticeship opportunities:

5. What support networks does People 1st have for organisations that are implementing apprenticeships?

  • For employers: Our Apprenticeship Network helps employers keep on top of apprenticeship changes, how they affect businesses, and how to maximise the levy.
  • For providers: Our provider network recognises colleges and training providers in hospitality, retail, aviation and apprenticeships for outstanding training and provides exclusive support.

6. How do I know when an apprenticeship framework is going to be withdrawn?

Details on the withdrawal of sector frameworks and pathways is available on our website here.

Gov.UK provides the latest information regarding the removal of all apprenticeship frameworks.

7. What are the English and maths requirements within the new standards?

For a level 2 apprenticeship standard, before taking their end-point assessment apprentices must achieve level 1 English and maths (equivalent to GCSEs at grades D to G) and take the test for level 2 English and maths (equivalent to GCSEs at grades A* to C).

For a level 3 and above standard, before taking their end-point assessment, apprentices must achieve level 2 English and maths (equivalent to GCSEs at grades A* to C).

8. How do I get involved in a trailblazer group?

Contact the chair of the relevant trailblazer group. The chair’s email address can be found on the IfA website on the link to the relevant standard that you would like to be involved with and/or find out more.

Standards and assessment plans

1. Where can the assessment plans for the apprenticeship standards be found?

Once approved by the Institute for Apprenticeships (IfA), the apprenticeship standards and their respective assessment plans are published on the IfA website.  

2. Where can I find out progress of apprenticeship standards and assessment plans under development?

The Institute for Apprenticeship´s website lists the status of all apprenticeship standards. You can also view the aviation, bus, coach & HGV, hospitality, funeral services, retail and travel apprenticeship standard pages of our website for the latest status of industry standards.

3. Where can I find supporting documentation to plan my apprenticeship delivery?

  • There are a number of guidance documents for end-point assessment organisations, employers and training providers that can be accessed from the aviation, bus, coach & HGV, hospitality, funeral services, retail and travel apprenticeship standard pages of our website, including: Apprenticeship standards
  • Assessment plans
  • Employer occupational brief
  • On-programme progression template
  • Readiness for end-point assessment
  • Authenticity statement template
  • Requirements for English and maths.

4.There is a difference between the information on the employer occupational brief and the assessment plan, which is correct?

The assessment plan overrides any additional guidance documentation.

5. Are the standards and/or assessment plans available in Word format?

The standards and assessment plans  are formal documents published by the IfA in their chosen format.

6. Do we have to use the People 1st programme progression template and readiness for assessment form?

These are suggested, not mandatory, templates to support your programme delivery that can be adapted to meet your needs.

7. I would like my apprentices to include two or more of the specialisms in the hospitality team member standard, is this allowed?

Employers who would like to provide multi-skilled training for their hospitality team member apprentices could develop their programmes to allow the apprentice to spend time in each of the departments. The apprentice and employer will need to decide which route they are going to use as their ‘specialism’ for the end-point assessment. The certificate will only state one specialist function, but the apprentice will be able to talk about and prove their multi-skilled experience.

8. The review date for the standard we are using has passed/is due soon.  What will the review process entail and will it change the content much?

The IfA has not yet released information regarding the review process for the visitor economy sector. The IfA is aware that some standards have gone beyond their review date but these will be reviewed as and when the process is launched.  Many of the standards and assessment plans were written under the old guidance and will need to be brought in line with the new IfA guidance, meaning that some changes will have to be made. These will include:

  • A check for duplication across standards and levels and amend if duplication found
  • A check that full details are set out in the assessment plan to ensure consistency across end-point assessment organisations, and any essential information that is missing to be added
  • To make sure that the profile fully explains the job role that the apprentice will be able to carry out when they have finished their apprenticeship

9. I have a query regarding a standard and/or assessment plan.  Who do I direct the query to?

Please submit your query via the enquiry form on this page. A member of the team will aim to respond to your query within two working days.

Funding and the levy

1. How do I know what the cost is for each apprenticeship standard?

Each apprenticeship standard is allocated a funding cap i.e. the maximum amount of funding that can be drawn down for the apprenticeship programme per apprentice.  However, the actual price is negotiable between the employer and the provider and should be based on actual costs of delivery.

2. As an employer how do I log on to the Apprenticeship Service to see my levy income and expenditure?

View  the Gov.UK website for information onhow to register and use the Apprenticeship Service as an employer. The guidance will explain how to access money you’ve paid under the apprenticeship levy and pay for apprenticeship training.

End-point assessments

1. How long do records and documentation related to the end-point assessment need to be retained for?

Information about end-point assessments undertaken and any related payment received must be retained for six years after the activity took place. This should include details of what assessments were undertaken, when and by whom, along with the assessment outcomes and evidence of the internal quality assurance of those assessments.

2. Where can I get more information about the end-point assessments and some sample assessments?

The assessment plan will give a lot of information about the end-point assessment including how each outcome is assessed and more detail on the assessment methods. Each end-point assessment organisation will produce mock assessments to be used for their registered apprentices.

3. How do I find an end-point assessment organisation?

Only organisations on the register of end-point assessment organisations are eligible to conduct independent end-point assessment of apprentices. You can search the register here.

4. Is there a limit to how many resits and/or retakes that an apprentice can do?

The assessment plan will stipulate the amount of resits/retakes that are allowed.  The end-point assessment organisation will have a policy on resits/retakes that should reflect the conditions set out within each assessment plan.

5. Do the end-point assessment methods have to be carried out in a specific order?

This will be set out in the assessment plan for each standard. Further clarification can be sought from your end-point assessment organisation.

6. What is the cost of an end-point assessment?

The cost of the end-point assessment is negotiated between the employer and the end-point assessment organisation. End-point assessment is not expected to be any higher than 20% of the funding cap and could very likely be lower.

7. Who issues the apprenticeship certificates for the new standards?

The Education and Skills Funding Agency (ESFA) are responsible for issuing apprenticeship standard certificates. (People 1st continues to be responsible for certificating completed apprenticeship ‘frameworks’, under the old system).

8. If an apprentice fails one of their end-point assessments and has to re-enter a further period of learning, does the end-point assessment period pause?

Yes. If the end-point assessment duration is 12 weeks, but the apprentice fails an assessment at the end of month one (week 4), and then enters a month of further learning, when they retake their assessment, this will now be the start of month two (week 5) in the end-point assessment period.

9. How do you become an end-point assessment organisation?

To become an end-point assessment organisation (to deliver end-point assessments as set out in the assessment plan), you would need to apply and gain approval from the Education and Skills Funding Agency.  Each approval is relevant to one standard. 

10. Who decides which end-point assessment organisation to use?

It is the employers choice on which end-point assessment organisation is used, this is set out in the Education and Skills Funding Agency (ESFA) guidance (in particular, see condition 16 and 18).

11. Is there a particular form that must be used by the end-point assessment organisation to record the observation and professional discussion?

There is no requirement to use a particular form for these two assessment methods, however a suggested format is set out in the common approach document.

12. Do we have to wait for the EQA before we can claim apprenticeship certificates for the standards?

No.  At present the EQA system is not linked to the claim on the provider’s ILR.

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