We are an impartial, trusted and effective strategic partner to our clients, working primarily across the hospitality, travel, tourism, passenger transport and retail industries.
From apprenticeship consultancy to occupational standards development, world-renowned WorldHost customer service training, ‘train the trainer’ programmes, labour market intelligence and insights and talent management support, we are passionate about transforming skills and development both internationally and across the UK’s visitor economy.
For more than 50 years, we have been working to help businesses to become more competitive, attract and retain people in the sector, and challenge perceptions of the visitor economy sector as low-skilled and lacking career prospects.
For over 50 years our organisation has delivered excellence in terms of skills training, research and apprenticeship policy and management.
Our expertise focuses on three key areas; performance and talent management, customer excellence and apprenticeship management.
Our team of experts have worked with hundreds of leading businesses to develop their people development and apprenticeship strategies.