Key Actions
Each objective has key action points assigned to it, outlining the activity needed to achieve its delivery.
These create a clear plan for progress, and will comprise People 1st's core activities over the coming years.
Objective 1: To reform qualifications, we will…
- Develop ‘Gold Standard' customer service qualifications and learning programmes.
- Improve the provision of qualifications for supervisors and managers.
- Create new qualifications to produce better trained chefs.
- Put in place new qualifications that industry wants and channel Government funding to support take up.
- Develop an industry code of practice for all kitchen staff and establish Registered Kitchen Professional status.
Objective 2: To stimulate world class education and training, we will…
- Develop national kitemarks to show excellence in training delivery, recognising the skills, resources and expertise of the very best colleges, training providers, universities, employers and others.
Objective 3: To attract, develop and retain high quality people in our sector, we will…
- Develop and promote robust pathways covering all occupations within the sector, encouraging people to acquire the skills and knowledge that both they and their organisations need.
- Broaden the appeal of the sector to attract staff from more diverse labour pools.
Objective 4: To deliver a skills communication system, we will…
- Establish a single communications channel: www.uksp.co.uk as the central resource for skills information.
- Build communications with small and micro businesses and increase their take up of publicly funded support.
There are detailed measures for each of these actions, which will be used by the board to monitor People 1st's progress against delivery. These measures are outlined in the full strategy document, a copy of the which can be obtained by contacting the company secretary.

If you have any queries about the People 1st strategy, please email