Management & Leadership

Stop and Think

As developers and guardians of our future talent managers & leaders in the sector have a huge responsibility.

There are approximately 320,000 people working as managers in hospitality, leisure, travel and tourism sector in the UK. Given that managers are responsible for the search, selection and development of their teams, unless they have the required skills to fulfil this role it is unlikely that the skills in the sector will match the skills required by employer's thereby satisfying and exceeding customer expectations.

• 48,000 managers have no qualifications
• 57,600 managers are only qualified to Level 1
• Management development only begins at Level 3.
• Existing qualifications below this level are focussed on regulatory training rather than the management and leadership of people.
• Managers have been promoted earlier to satisfy the growth requirements
• 61% of vacancies for managers in the sector are proving hard to fill

Employer of choice

To be an employer of choice is the aspiration of many companies. You can then attract the best potential employees in the labour market, make huge savings on recruitment costs and retain those star-like employees who have such a positive impact on the business.

Find out more about becoming an employer of choice, through ‘The Sunday Times 100 Best Companies to Work For' and specific to the hospitality industry, the Caterer's ‘Best Companies to Work for in Hospitality'.

Learn about the criteria and modes of entry, read about the success stories of those already featured, pick up some top tips and get your company recognised as one of the best employers out there. The rewards are many, as you will discover….