About People 1st

People 1st delivers consultancy that enables its clients to retain staff, increase productivity and create and implement effective people strategies. We are an impartial, trusted and effective strategic partner to our clients working primarily across the hospitality, travel, tourism, passenger transport and retail industries.

From apprenticeship consultancy to occupational standards development, world-renowned WorldHost customer service training, ‘train the trainer’ programmes, labour market intelligence and insights and talent management support, we are passionate about transforming skills and development both internationally and across the UK’s visitor economy.

For more than 50 years, we have been working to help businesses in the sector become more competitive, attract people to the sector and challenge perceptions of the industry as low-skilled and lacking career prospects.


In this section

Our services

Find about more about our work and the solutions we offer.

Our people

Find out about the our team, council members and board of trustees.

Our brands

Discover the brands and that form part of People 1st.

Careers at People 1st

Find out about opportunities with People 1st.

Meeting national needs

Find out about our work in Wales, Scotland and Northern Ireland.

About us

Training solutions

If you're looking for training for service-centred businesses find out more about our training solutions.


National Skills Academy for Retail

For access to high quality training for retail businesses, employees and the future workforce, find out more about the National Skills Academy for Retail.


Get in touch

To speak to a member of the team enquire online or call 0203 074 1222.