The evaluation process
To make sure you're getting the most from your training, we establish a strong and effective process to measure the return you're getting on your investment.
We use questionnaires, knowledge and skills assessments, and look at changes in performance and behaviour to identify business impacts. We also work out the cost and benefit of training, including non-financial benefits, to give you a complete picture.
Our approach is based on six key steps:
Clarifying training objectives
Developing a monitoring and evaluation framework that has key performance indicators
Working out how we're going to collect data
Carrying out additional research with managers and employees
Analysing the data we've collected and writing a detailed report
Working out a return on investment using financial data
We collect information about your training that follows Jack Phillips' five levels of training impact evaluation.
The model we use can help you to understand the:
Problems or opportunities the training is addressing
Results that can be expected from the training
Changes that need to be made to make sure the training fulfils its potential
Financial impact resulting from the training
We also provide information about how you can measure your own return on investment and what areas you need to look at.
Make an enquiry
Find out more or request a training evaluation for your business.